Processing time

The time we need to prepare an order for shipping varies. For details, see individual items.
We declare standard delivery time basing on courier services’ information. Unfortunately, we can’t be responsible for their work and ensuring timelines.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. KATSU not responsible for delays due to customs.

Payment options

Secure options

​KATSU keeps your payment information secure. KATSU shops never receive your credit card information.

Returns & exchanges

KATSU accept returns and exchanges

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

We don't accept cancellations

But please contact us if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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© 2017. Katsura Manchjurskaya