The time we need to prepare an order for shipping varies. For details, see individual items.
We declare standard delivery time basing on courier services’ information. Unfortunately, we can’t be responsible for their work and ensuring timelines.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. KATSU not responsible for delays due to customs.
KATSU keeps your payment information secure. KATSU shops never receive your credit card information.
Returns & exchanges
KATSU accept returns and exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.